Buyback & Returns

RETURN POLICY

You have 14 days from your delivery date to return an item for a refund. We recommend that your return is sent back within 7 days of receipt to ensure the parcel arrives at the original location in time. Items should be returned undamaged with all the tags attached, and the original packaging included

GOLD JEWELLERY

Domestic

At Jaipur Gems we have a 100% return policy. For Clients shopping within India, we refund 100% of the value within the 1st week of the purchase.
After the 1st week, for gold jewellery you will receive full gold value credit of the purchase.

International

Booking your return is free and easy.

Returns Pick up:

We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.
Your returned item must arrive at the Jaipur Gems store from no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives within 14 days.

To book a returns pick-up:

Please mail to customer.service@jaipurgems.com, We will send you a collection confirmation email with all the details you need to complete the return. Just to let you know, we can only offer a free return pick up from the same country your order was delivered to.

Receiving your refund

Once return has been received and processed, your refund can take up to 10 business days and will be issued via the original payment method, excluding the delivery cost. For a swift refund, please ensure that all items meet the conditions of our Return Policy.
Please note, we do not offer refunds for the shipping cost of your order

DIAMOND JEWELLERY

DOMESTIC RETURNS / BUYBACKS

100% Return Policy for domestic within the 1st week. Products have to be delivered to our physical stores in INDIA.
After the 1st week, the client will get 85% value credit voucher, credited back into their carts. Please contact us while initiating the returns, we will guide you with the SOP for the same.

INTERNATIONAL RETURNS

Booking your return is free and easy.

Returns Pick up: We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.
Your returned item must arrive at the Jaipur Gems store from no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives within 14 days.

To book a returns pick-up:

Please mail to customer.service@jaipurgems.com, We will send you a collection confirmation email with all the details you need to complete the return.
Just to let you know, we can only offer a free return pick up from the same country your order was delivered to.

Receiving your refund

Once return has been received and processed, your refund can take up to 10 business days and will be issued via the original payment method, excluding the delivery cost. For a swift refund, please ensure that all items meet the conditions of our Return Policy.

Please note, we do not offer refunds for the shipping cost of your order